Two projects need the same person. Two groups need the same physical space. Two departments compete for the same funds. On the surface, impasses appear to have either no way out or no way around.
Nine times out of ten*, impasses are caused by a communication problem that needs to be resolved. That explains why impasses are so hard to overcome. We often don’t view communication as real work. The impasse itself may actually be relatively minor in surmounting once we are truly on the same page with the other person. Put effort into the true work of communication and the impasse will look like an opportunity to deepen a relationship instead of appearing to be an obstacle.
* - feel free to make up your own statistic that means most of the time.
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