Freeness of Speech

I saw an interesting communication phenomena a few years back. I was running a project for one line of business while I actually reported to a different line of business. There was some new business case process being implemented and a special meeting was called. Most of the people attending the meeting were two or three levels of management below the lady who facilitated the discussion. She went through her spiel and asked if there were any questions. Although I was not disrespectful, I was forthright in my questions and expected candid responses. The other attendees were considerably more timid. It was clear they had a reverence for the facilitator and did not want to do or say anything that would reflect badly on anyone.

Then and since, I’ve observed this particular manager through impartial eyes. She treats her people fairly with appropriate body language and verbal etiquette. In other words, making people feel comfortable to open up their true feelings requires skill and diligence. Hierarchy structured organization makes this particularly challenging. Therefore, don’t forget the importance of fostering freeness of speech.